Car Manufacturer: Ford Purchase Date: 05.08.2015
Car type and equipment: B-Max 1,6l, automatic, Audiovariante without Navi

Current error descriptio:

Sync adds the playback time of songs from the USB port, exceeds the sum of the playback time the 24 hours (previously 72 hours) at the next engine restart all USB settings (including user settings such as checkmark at the random generator) are reset.

History:

21.12.2016 First contact with the local dealer
Middle of january 2017 error description communicated in a personal conversations to the workshop master
Mid-February 2017 Workshop date automatic jerks and consultation because of this error -> no answer from Ford
03.04.2017 Workshop appointment automatic new and consultation because of this error -> no answer from Ford
16.05.2017 Consultation because of this error -> without answer from Ford
29.06.2017 Written request for rectification
Beginning of August 2017 Inspection and inquiry about this error -> without answer from Ford
11.09.2017 First workshop appointment because of this mistake -> without success
06.10.2017 Ford Technik wants to know if the error occurs even if the USB stick is removed in the evening ????
15.11.2017 Ford Technik informs that the removal has no influence -> no answer from Ford
03.01.2018 Appointment with electrician and 1 hour tries to simulate error because workshop is not believed, recommendation to create a video
12.01.2018 forward this video to workshop
19.02.2018 second workshop appointment because of this mistake -> without success
28.04.2018 letter to managing director Ford Germany
23.05.2018 Confirmation of receipt for letter
03.07.2018 info about workshop date on 12.07.2018 with specialists from Cologne
12.07.2018 Workshop appointment with specialists -> without information from Ford
18.10.2018 Again letter to managing director as still no information from Ford
15.11.2018 Response from the managing director (Extract E-Mail):

No legitimate complaint could be found on the multimedia system and your vehicle complies extensively with the given specification. In your opinion, the behavior of the system is a defect we can not agree with. Further action on this matter is therefore not foreseen by us or your Ford counterparty.

05.01.2019 letter to CEO Ford Europe
21.01.2019 Response from the CEO Ford Europe corresponds to that of the managing director Ford Germany

Number of days the vehicle was retrospectively free of defects: 0 days

Number of days since the CEO Ford Europe informed about this defect and the defect has not been eliminated:

133 days

Number of days since the managing director Ford Germany informed about this defect and the defect has not been eliminated:

387 days

Number of days since the workshop has been informed about this defect and the defect has not been eliminated:

839 days

Video of the error on 12.01.2018



Download the displayed video: Download RIMG0024.webm 18,1MB

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Thanks to Google for the translation!